Frequently Asked Questions

What are your shipping options and costs?

CreatoriShop will deliver your order within 3 business day and offers three options for shipping your order:

- FREE nationwide shipping for orders over R600 (your order is conveniently couriered directly to your door, anywhere in South Africa) 

- R100 flat rate will be applied at checkout for orders under R600 (your order is conveniently couriered directly to your door, anywhere in South Africa)

- You have the option to collect your order for FREE from our Head Office in Brackenfell, Cape Town

See our Shipping Policy for more info.

Do you offer international shipping?

YES - See our Shipping Policy for more info.

Is there an option to return my order?

YES, we have a 30-day return policy - See our Refund Policy for more info.

Is CreatoriShop a licensed provider of medical products?

YES, CreatoriShop (Creatori Health) is a SAHPRA licensed provider of medical products.

What payment methods do you accept?

Our checkout process is SECURE and powered by Payfast. This offers you many different secure ways to complete your payment, including VISA CREDIT OR CHEQUE CARDS, INSTANT EFT, CAPITEC PAY, SNAPSCAN, ZAPPER, BANK QR CODE APPS, MOBICRED and more.